Frequently Asked Questions
Everything you need to know about Built For Greatness, your subscription, and your account.
About BFG
What is Built For Greatness?
BFG is a Scripture-rooted AI companion. Ask any question — about faith, life, relationships, struggle, purpose — and receive thoughtful, biblically-grounded answers drawn from scripture and Christian tradition.
Is BFG a replacement for prayer or church?
Absolutely not. BFG is a study tool and conversational companion. It cannot replace prayer, your pastor, your community, or the Holy Spirit. Use it alongside your faith walk — not instead of it.
Are the answers reviewed by theologians?
Answers are generated by AI grounded in Scripture. We do our best to keep responses biblically faithful, but always weigh what you read against the Word and trusted spiritual leaders. BFG is a starting point, not the final word.
Can I have answers read aloud?
Yes. Tap the Listen button to have your guidance read aloud in a natural-sounding voice powered by Google Cloud TTS. Audio is available on all plans up to your monthly cap.
Can I read or hear answers in another language?
Yes. Use the language picker at the top of the widget to translate the entire answer and listen in 47 languages including Spanish, Vietnamese, French, Portuguese, Tagalog, and more. Translations count toward your monthly translation cap.
Prayer Reminders & Saved Guidance
What are Prayer Reminders?
Do you have a question to ask your BFG Handbook Companion? Prayer Reminders takes that same question and walks it forward, day by day, alongside today’s Catholic Mass readings and the saint the Church remembers. So the morning email is not a generic devotional — it is your chapter, your question, lit up by the readings the whole Church is hearing today. Pin the guidance that matters most; your prayer reminder will return to it with your personalized guidance. Wherever you are in your day, the Liturgy is meeting you there.
How much does Prayer Reminders cost?
Free for everyone. No subscription tier required.
How often will I receive reminders?
You choose. Up to four anchor moments a day — Morning Prayer, Midday Angelus, Evening Examen, and a Custom time of your choosing. Turn each one on or off independently. Pause for a week with a single tap, or unsubscribe entirely at any time.
How do I get reminders on my phone?
Two ways. Email reminders arrive in your inbox at the times you set. Push notifications on the BFG Handbook Companion mobile app arrive instantly when a reminder is due, even when your phone is locked. You can use either or both.
Can I see today’s reflection without opening my email?
Yes. Tap the push notification on Android and you land directly on an in-app preview that shows the saint of the day, your pinned chapter and question, the full reflection, the closing prayer, and today’s daily Mass readings — all in one place.
What languages are supported?
Over 40 languages, including Spanish, French, Vietnamese, Portuguese, Italian, Tagalog, Polish, German, and many more. Set your preferred language inside BFG Handbook Companion and every reminder — email, push, and in-app preview — arrives in that language.
What does “pinning” guidance do?
When you ask a question in BFG and receive a guidance answer, you can pin the ones that matter most. Pinned guidance becomes the source material for your daily Prayer Reminders — each day, your reminder rotates through your pinned questions and connects them to today’s Catholic Mass readings. Pin up to 40 favorites; unpin any time.
What’s the difference between Pinned and Recent?
Recent automatically saves your last 12 questions so you can return to them without re-asking. Pinned is the favorites list you curate from your Recent — the questions you want walking with you in your daily prayer.
Can I delete a question from Recent?
Yes. Tap the trash icon on any Recent row to remove it, or use “Clear all recent” at the bottom of the panel. Pinned items are not affected. Removed items are recoverable for 30 days through your account.
How does the Saint of the Day feature work?
Every day the Catholic Church commemorates a saint or martyr. Prayer Reminders pulls today’s saint from reliable Catholic sources (Universalis, Franciscan Media, EWTN) and weaves their witness into your reflection — so you’re not just praying with the Liturgy, you’re praying with the saint who walked the same road before you. Their name, brief life, and a famous quote appear at the top of every reminder.
Is there a home-screen widget?
Yes — for Android phones running BFG Handbook Companion. Long-press your home screen, choose Widgets, and drag “BFG Daily Prayer Reminder” onto your screen. The widget shows today’s saint, your pinned chapter, your question, and a short reflection — refreshed automatically every 30 minutes and instantly when a new reminder is sent. iOS coming soon.
Plans & Pricing
What plans are available?
Free — 12 questions, 12 audio listens, and 12 translations per month. PDF downloads included — free forever. No credit card required.
Faithful ($4.97/month) — 250 questions, 25 audio listens, and 25 translations per month. Save favorite answers.
Disciple ($9.97/month) — 750 questions, 50 audio listens, and 50 translations per month. Audio download (save MP4) included.
Unlimited ($19.97/month) — Unlimited questions, plus 100 audio listens and 100 translations per month. Audio download (save MP4) included. (Subject to fair-use policy.)
Can I start free?
Yes. Sign up for a free account and get 12 Scripture-rooted answers per month with no credit card required.
Can I upgrade or downgrade at any time?
Yes. Go to My Account → Change Plan. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.
When will I be charged?
Your first charge happens the moment you subscribe. After that, you're charged on the same day every month until you cancel.
Can I download my audio?
Yes — Disciple and Unlimited subscribers see a download button below the floating Listen button once audio is generated. The file is a high-quality MP4 (.m4a) you can save to your phone or computer and listen to anywhere.
What happens when I reach my monthly cap?
If you reach your monthly question, audio, or translation cap, that feature pauses for the remainder of the month and resets automatically on the 1st. Other features continue to work normally. You can also upgrade your plan at any time for more capacity.
What does "Unlimited" mean?
The Unlimited plan removes the visible question limit so you can use BFG freely throughout the month without watching a counter. To protect the service from abuse, the plan is subject to a generous fair-use ceiling documented in our Terms of Service — far above any normal personal devotional use.
Billing & Payment
Which payment methods are accepted?
Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are processed securely through Stripe — we never see or store your card details.
How do I update my payment method?
Go to My Account → Manage Billing. You'll be taken to a secure Stripe portal where you can update your card.
Where can I find my invoices?
Go to My Account → View Invoices. You can download receipts for any past payment.
Do you offer refunds?
We don't offer automatic refunds, but if something is wrong please email [email protected] and we'll make it right.
Cancellation
How do I cancel my subscription?
Go to My Account → Cancel Plan. Your access stays active until the end of your current billing period, then you drop to the Free plan. You won't be charged again.
Will I lose my account if I cancel?
No. Your account stays exactly as it is — you just move back to the Free plan with 12 questions per month.
Account & Login
I forgot my password.
Go to the Password Reset page. Enter your email and we'll send you a link to set a new password.
I never received my welcome email.
Check your spam or promotions folder first. Still nothing? Email [email protected] with the email address you used to sign up.
Can I change my email address?
Yes. Go to Edit Profile and update your email. You'll receive a confirmation at the new address.
How do I delete my account?
Email [email protected] with the subject 'Account Deletion'. We'll confirm by email within 48 hours. If you have an active paid subscription, please cancel it first via My Account.
Privacy & Security
Is my data safe?
Yes. All payments are processed via Stripe (PCI-compliant). Your questions and answers are stored securely and never sold or shared. Read our full Privacy Policy.
Do you share my questions with anyone?
No. Your questions stay private to your account. We may review anonymized, aggregated patterns to improve BFG — but no individual identifying data is ever shared.
Still have questions?
Email us any time at [email protected].